Coach Cottage Privacy Statement(.pdf version for download; privacy statement at end)

This statement explains how and when we collect information about you, how we use this information and when and who it may be shared with. It also explains how you can request information held about you.

Any questions relating to this statement, our privacy practices, or a request for your personal information should be addressed to us and sent to the following email coachcottagenorfolk@gmail.com, or posted to Coach Cottage Data Controller, Manor Cottage, 8 High St., Mundesley, Norfolk NR11 8AE or call 07710046869.

What information do we collect?


Personal Information supplied by you on an enquiry or booking form, which may include your name, address, email address and phone number(s), passport details if you are not a UK resident, and other information specific to your booking including the number and age range of your party, whether you are bringing pets, your payment arrangement details and special requirements such as those relating to any requested mobility or medical equipment. We use 3rd parties to manage on-line bookings (InnStyle) and take credit card payments (Stripe). We do not collect any information about you that is financially sensitive. Card payments or refunds are processed online via a secure link between you and the secure 3rd party payment gateway (Stripe). We do not take card payments directly over the phone or in person. We may have a paper record of your bank details to refund a deposit by bank transfer.

We collect information about you to:

Who do we share your information with?


We will only pass on limited personal details (typically name, telephone details, number / age of children and any requested mobility or medical equipment) to key holder individuals involved in our preparatory and meet / greet functions. We keep your information securely and do not share it with third parties unless permitted by law.

How do we treat your information?


Copies of emails and letters are stored on our own password and firewall protected computer. All details you give to us at any time will be kept for the period of your booking, holiday and such reasonable period thereafter. If you have concerns you can ask to see the information we hold about you and request its deletion / modification or in case of a complaint you may contact the Information Commissionerís Office at www.ico.org.uk.






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